Thanks to a grant, all 911 dispatchers for the Appomattox County Public Safety services underwent training and received Emergency Medical Dispatch certifications on Oct. 16 of last year. This life-changing and life-saving certification enables 911 call takers to provide medical assistance over the phone.

Prior to the certification, a 911 dispatcher could not offer medical advice to the person on the other end of the phone line. During an emergency, every second counts. Between the time that a victim of an emergency calls for help and the time that the appropriate agency arrives on the scene, an emergency situation could escalate.

The 911 dispatchers can now do more than assess and analyze the situation. With the new system and certification, staff can better serve the people who call for help.

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